I've mentioned before that paying bills is not one of my strengths. I find it to be a pesky annoyance, which explains why I make more late payments than I really should.
A few years ago I thought I'd simplify my life somewhat by bundling my phone, internet and email with one provider--Comcast. I then put the bill on autopay so that I didn't have to think about it any more.
Well, fast forward about five years and I can honestly say that until this week I haven't even bothered to look at the Comcast bill since i bundled my services. Comcast could have been billed me in error for who knows how many not-ordered movies and I simply wouldn't have known.
Why I opened my bill this week I don't know. But when I did, I was amazed at the many different services, both individual and bundled, which were offered. I knew that I had a bundle, but couldn't for the life of me figure out which one by the descriptions. So, I called Comcast. I dealt with a nice enough guy who, after about five minutes of explanation, essentially told me that my "old" bundle was essentially the same as one of the now "branded" bundles, only I was paying more money and had less channels. He then offered to change me to one of the "branded" bundles.
Part of me was happy that my bill would go down, and my channels up. But part of me was, and still is, kinda unhappy that Comcast didn't automatically "upgrade" me as their offerings changed over time. It never dawned on me that long-time (read: loyal) customers would have to keep track of changes in the bundles in order to get the most current offering.
